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Network Access and Activation

This deep dive covers the camera’s default network settings, methods for checking and configuring local network parameters, performing ping tests from the command line, accessing the camera’s web interface, and activating the camera. It also includes guidance on network troubleshooting.

Learning Objectives​

By the end of this deep dive, you will understand:

  • how to check your computer's current IP configuration
  • how to configure your network adapter to communicate with cameras
  • how to successfully ping cameras from the command line
  • how to access the camera web interface through a browser
  • how to activate a camera
  • default IP addresses for your camera model

Here is the Device Network page in the camera's System Settings, showing the active and fallback network configuration:

Camera Device Network settings showing Active Configuration, Fallback Configuration, and MAC Address

Camera Default IP Address​

  • Ethernet IP Address: 10.250.0.100
  • Subnet Mask: 255.255.255.0
  • Network Range: 10.250.0.X
info

Your computer must be on the same network.

  • Set your computer to 10.250.0.X range (example: 10.250.0.105)
  • Subnet mask: Always 255.255.255.0

Check Your Current Network Configuration​

Windows - Check Current IP​

Method 1: Command Prompt

ipconfig

Method 2: Settings

Settings → Network & Internet → Ethernet → Properties

Mac - Check Current IP​

Method 1: Terminal

ifconfig

Method 2: System Preferences

System Preferences → Network → Ethernet

What to Look For​

  • Current IP address of your computer
  • Subnet mask (usually 255.255.255.0)
  • Default gateway (if connected to corporate network)
note

You may need to disconnect from your corporate network.

Configure Network Adapter for Camera Communication​

Windows Network Configuration​

  1. Control Panel → Network and Internet → Network Connections
  2. Right-click Ethernet → Properties
  3. Select "Internet Protocol Version 4 (TCP/IPv4)" → Properties
  4. Select "Use the following IP address"
  5. Enter appropriate IP settings:
    • IP: 10.250.0.105
    • Subnet: 255.255.255.0
  6. Leave Gateway and DNS blank
  7. Click OK to apply

Windows Network Configuration

Mac Network Configuration​

  1. System Preferences → Network
  2. Select Ethernet connection
  3. Select TCP/IP
  4. Configure IPv4 dropdown → Select "Manually"
  5. Enter appropriate IP settings:
    • IP: 10.250.0.105
    • Subnet: 255.255.255.0
  6. Leave Router field blank
  7. Click Apply

Mac Network Configuration

Test Network Connectivity​

Ping Test Procedure​

ping 10.250.0.100

Interpreting Ping Results​

Successful ping response:

Reply from 10.250.0.100: bytes=32 time<1ms TTL=64

Failed ping responses:

  • "Request timed out" → Network configuration issue
  • "Destination host unreachable" → IP configuration problem
  • "Network is unreachable" → Adapter not configured properly

Browser Access and Platform Compatibility​

Accessing Camera Web Interface​

Browser URL: http://10.250.0.100

note

No HTTPS - cameras use standard HTTP.

Supported Browsers​

Recommended: Google Chrome

  • Best compatibility and performance
  • Most testing done with Chrome

Alternative Browsers:

  • Microsoft Edge
  • Firefox
  • Safari

Browser Troubleshooting​

  • Clear browser cache if page won't load
  • Disable browser extensions that might interfere
  • Try incognito/private mode to eliminate extension issues
  • Check for corporate proxy settings that might block access

Camera Activation​

When Activation is Required​

  • First-time setup for new cameras
  • Factory reset cameras
  • Cameras never previously activated

Activation Steps​

When you first access the camera's web interface, you will see the Product Activation page:

Product Activation Page

  1. Enter your Company name
  2. Enter your Company Email address
  3. Expand and review the End User License Agreement
  4. Check the box to accept the End User License Agreement
  5. Click Activate Device

The camera will activate and you will be redirected to the main interface.

tip

Activation requires an internet connection on the camera. If your camera does not have internet access, contact support@overview.ai for assistance.

Network Troubleshooting Quick Reference​

Issue: Cannot Ping Camera​

  • Check Power LED - ensure camera powered properly
  • Verify IP configuration - computer and camera same network
  • Test Ethernet cable - try different cable
  • Check network adapter - disable/enable connection
  • Firewall blocking - temporarily disable for testing

Issue: Ping Works but Browser Won't Connect​

  • Try different browser - Chrome, Edge, Firefox
  • Clear browser cache - refresh page
  • Check for proxy settings - corporate networks
  • Incognito mode - eliminate extension issues
  • Mac Chrome specific - enable local network access

Issue: Activation Fails​

  • Internet connectivity - verify the camera has online access
  • Form completion - ensure Company and Company Email are filled in
  • Contact support@overview.ai for assistance