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Download Logs

This page explains how to download system logs from the OV20i camera and send them to Overview support for debugging or issue resolution.

Where to Find Logs​

  • Go to the System Settings page from the left-hand toolbar
  • Select the System Logs section

Download System Logs button

Choose Time Range​

Select from the dropdown to specify how much history to include:

  • Last 6 hours – Ideal for recent issues or short-term debugging
  • Last 24 hours – Use if the issue happened earlier or intermittently
  • Last 7 days
  • Last month

Download and Send​

  1. Click the Download button

  2. The system will generate a .zip file

  3. Attach the file in an email to:

    support@overview.ai

  4. Include any context or description of what went wrong

Best Practices​

  • Download logs as soon as possible after the issue occurs
  • Add a timestamp or camera name in the email for clarity
  • If reporting image issues, attach a screenshot or the image URL too
Analyze logs with AI before contacting support

After downloading your log package, upload the .zip file to the Log Analyzer for instant AI-powered diagnostics. It can identify common issues automatically, which may save you a support ticket.

🔗 See Also​